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Here are some questions we often get asked. If you have a question of your own that's not listed below please drop us an email.

Can props be viewed before hire?

Yes, the props can be viewed at our base in Essex by appointment only.

We’re a small business ran from home and our weekends are usually filled with bookings therefor our viewing appointment availability is usually for weekdays or evenings, we also have more availability across the autumn/winter months.

How long is prop hire for?

Our standard hire price is for a period of 48 hours, for example, if an event is on a Saturday the items can be delivered/collected from mid-day on Friday and collected/returned before mid-day on Sunday.

We are happy to arrange a longer hire period if required.

Is there a minimum spend?

If collecting/returning the props yourself there is no minimum spend, if you require delivery/collection there is a minimum spend of £300 with a 50-mile radius of our Essex base. For deliveries further than the 50-mile radius the minimum order spend may be increased.

Do you require a deposit?

We require a non-refundable deposit of 25% of your total order amount to secure your items and date.

A damage deposit will also be taken (amount depending on total hire cost) 6 weeks before the event, this will be refunded in full 7 days after the event as long as all items are returned in an undamaged state.

Do you deliver props to the venue?

Of course, for us to work out a delivery price we need to know the delivery address, event dates and approximate times. We can also deliver to a home/business address if this works better for you. We will need someone onsite in order to sign our delivery note.

Our delivery is worked out based on distance from our Essex base and the number of items hired from us. There may be an additional delivery cost for late night/early morning deliveries and collections.

For all deliveries/collections, you will be given a 1-hour window.

What happens if something we hire gets broken?

All items have a cost for a replacement which will be outlined in your quote.

A damage deposit will be taken 6 weeks before your event if any items are damaged/lost during the hire period you will be contacted and you will be charged for the cost of a replacement and this cost will be taken from your damage deposit.

If the cost of the damaged/lost items is greater than the damage deposit you will be invoiced for the difference, this invoice must be paid within 7 days.

Please note that if original packaging is not returned or it’s damaged you will be charged for replacement.

Can we make a request for a prop?

Yes, we are constantly on the look out for new props so it may be the case that an item you are looking for hasn’t been added to our website yet but is in fact in stock. If we don’t have the item you are looking for we can source specific items for you or if you have a unique idea in mind we also create one of a kind props, for more info check out our prop design page.

Can you help us set up the props?

Definitely, we offer a full range of styling services to ensure that your props are set up and looking their best. We charge an additional fee for this and more information can be found on our styling page.

How can we book?

Enquire

Drop us an email with the items your require, dates and venue or use our online wishlist builder to submit an enquiry, once received a member of our team will be in contact within 72 hours to finalise the details and provide you with a detailed quote.

Book

Once you are happy with the quote and would like to go ahead we will require a 25% non-refundable booking deposit to secure your items and date. On receiving your invoice you’ll be asked to agree to all our terms of hire and agree to item replacement costs. Once the money is received and terms agreed you’ll receive a booking confirmation via email, up until this point the items/date are not reserved.

12 weeks before the event 

A 50% balance payment will be due 12 weeks before the event. This is worked out by taking the total invoice amount minus the deposit then divided by two.

6 weeks before the event 

The balance for the booking is due 6 weeks before the event, a damage deposit will also be taken at this point (amount depending on total hire cost), this will be refunded in full 7 days after the event as long as all items are returned in an undamaged state.

After this point, no further amendments can be made to your booking.

What if we need to cancel?

Please let us know as soon as possible if you have to cancel, during these uncertain times we will be as flexible as possible with cancellations, postponements and refunds so please do contact us to discuss.

Up until 6 weeks before the event, the initial 25% non-refundable deposit will be retained and the remaining amount will be re-paid in full. Any cancellations after this point will only receive a 50% refund.

The only exception to the above is with our styling packages where only the prop hire credit is refundable.

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